FAQ

What Are the Common Rejected Reasons for KYC?

Completing the Know Your Customer (KYC) process on CoinCatch is essential for maintaining account security and ensuring regulatory compliance. Please be aware that inaccuracies or incomplete information may result in deferred approval. This guide provides an overview of common reasons for KYC rejection and recommended steps for resolution.

Best Practices for a Successful KYC Submission

  • Verify that all personal information aligns accurately with your official identification.
  • Upload clear, high-resolution color images of valid documents.
  • Refrain from submitting expired or incomplete/cropped documents.
  • Ensure your region is supported and that you meet the applicable age requirements.

Common Reasons for KYC Rejection

  1. Personal Information Issues
Your application may be rejected if the information provided is incomplete or doesn’t match the details on your documents.
Common Issues:
  • Missing or incorrect details (name, date of birth, address).
  • Name discrepancies, such as missing middle names or different languages.
Solutions:
  • Fill in all required fields accurately.
  • Ensure your name and other details match exactly with your ID.
  1. Document Quality Problems
Poor-quality documents can lead to rejections, as the information may not be clear.
Common Issues:
  • Blurry, cropped, or low-resolution document images.
  • Submitting black-and-white documents instead of color versions.
Solutions:
  • Use a high-resolution camera to capture clear, uncropped, and color images of the document.
  • Avoid editing or obscuring any part of the document.
  1. Document Validity and Completeness
Invalid or incomplete documents are a common reason for KYC rejections.
Common Issues:
  • Expired or unsupported documents.
  • Submitting only one side of a two-sided document.
  • Cropped documents where all four corners are not visible.
Solutions:
  • Provide valid, unexpired documents.
  • For multi-sided documents, upload all required sides or pages.
  • Ensure all four corners of the document are clearly visible in the uploaded file.
  1. Selfie and Facial Recognition Problems
Selfies are critical for verification, but issues with photo quality or mismatched faces can result in rejection.
Common Issues:
  • Missing or unclear selfie with your ID.
  • Facial recognition fails due to poor lighting or obstructions.
Solutions:
  • Upload a selfie holding your ID, ensuring your face and document details are clearly visible.
  • Take a selfie in a well-lit environment without wearing hats or glasses.
  1. Eligibility and Regional Restrictions
Certain eligibility requirements must be met for a successful KYC submission.
Common Issues:
  • Applying from a restricted country/region.
  • Being under the age of 18.
  • Being identified as a Politically Exposed Person (PEP) or a sanctioned individual.
Solutions:
  • Verify that your country/region is supported by CoinCatch.
  • In compliance with the regulations of various countries/regions, CoinCatch does not offer services to users from the following countries/regions: Afghanistan, Canada (Alberta), Central African Republic, Crimea, Cuba, Democratic Republic of the Congo, Donetsk, Guinea-Bissau, Haiti, Hong Kong, Iran, Iraq, Lebanon, Libya, Luhansk, North Korea, Netherlands, Puerto Rico, Singapore, Somalia, Sudan, South Sudan, The United States, Yemen.
  • Ensure you meet the minimum age requirement of 18.
  • Confirm that you are not classified as a PEP or under international sanctions.
  1. Duplicate or Shared Documents
Using the same ID for multiple accounts is not allowed on CoinCatch.
Common Issue:
  • Submitting an ID that has already been used for another CoinCatch account.
Solution:
  • Use your ID exclusively for your own account. Sharing or reusing documents across accounts is prohibited.

FAQs

  1. How will I know if my KYC was rejected?
You will receive a notification on your CoinCatch account or an email explaining why your submission was rejected.
  1. What should I do if my KYC is rejected?
Carefully review the reason for rejection, correct the issue (e.g., upload clearer images or provide valid documents), and resubmit your application.
  1. How long does the KYC review process take?
KYC reviews typically take 1 business day. You will be notified via email or your account dashboard once the review is complete.
  1. Can I use the same ID for multiple CoinCatch accounts?
No, each user is allowed only one KYC-verified account. Using the same ID for multiple accounts will result in rejection.
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