FAQ

How to Complete KYB for My CoinCatch Account?

This article provides a detailed step-by-step guide to completing the Institution Verification process on the CoinCatch web platform. Please note: The business verification feature is currently unavailable on the CoinCatch mobile app.

How to Complete Institution Verification on CoinCatch?

Step 1: Log in and Access Institution Verification

1. Login to your CoinCatch account and navigate to [Identity Verification] by clicking on the information icon in the upper-right corner.

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2. Choose [Institution Verification] and click the "Start Verification" button.

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3. Click [Start Verification] to begin the institution verification process.

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Step 2: Fill in Information

1. Provide your entity’s basic information as prompted.

  • Ensure all details align with the official documents.

  • The Office Address must be the actual place of operation (not a P.O. box, Registered Agent, or Company Secretary’s address).

  • If operating from a residential address, provide the residential address as an office address instead.

2. Complete the section with additional business details.

  • Business Description: Describe the nature of your business/activities.

  • Account Purpose: Specify the intended use of your CoinCatch account. (e.g., investment, trading purpose, etc)

  • Expected Transaction Details: Provide the expected frequency and volume of transactions.

3. Click Add Associated executives and provide details as follows:

  • Individual Directors: Directors of your business entity.

  • Ultimate Beneficial Owners (UBOs): Individuals owning 25% or more of the company’s shares or voting rights.

  • Authorized Persons (APs): Those authorized to trade and operate the CoinCatch account on behalf of the company.

Note: If no individual qualifies as UBO, provide details of the Ultimate Controller instead.

4. Fill in the information Affiliated senior executives’ Information for each individual.

  • For individuals holding multiple roles (e.g., Director and UBO), select all applicable roles from the dropdown menu.

  • It is mandatory to disclose all UBOs who hold 25% or more ownership or voting rights.

  • For each affiliated individual, upload the front and back of their government-issued ID. Also upload a residential address proof issued within 3 months if the affiliated individual is a UBO.

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Step 3: Click [Submit] once all fields are completed.

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Should you require further information or assistance, please contact us at [email protected] with your UID and we will revert to you as soon as possible. Alternatively, you may also reach out to our 24/7 live chat support.

Important Notes for Institution Verification

1. Roles in the Affiliated Person Section

  • Directors are individuals who oversee the operation of the entity and have the capacity to sign documents on behalf of the entity. In most cases, directorship can be verified through the latest Company Search Report / Business Extract or equivalent.

  • Ultimate Beneficial Owners (UBOs) are individuals who hold 25% or more of the shareholding or voting right of the entity. They may not directly manage the business, but they ultimately benefit from the entity's assets, income, or profits.

  • Authorized Persons (APs) are individuals who are authorized to perform specific business duties and sign documents on behalf of the entity. In CoinCatch business verification, an Authorised Person refers to the individual authorized to operate the CoinCatch business account on behalf of the onboarding entity. While Directors are normally the default representatives, they can also delegate this authority to an Authorized Person through a Board Resolution or an Authorization Letter.

  • Ultimate Controllers are individuals who hold significant controlling power over an entity. In most cases, the key difference between UBOs and Ultimate Controllers is that UBOs emphasize economic ownership and benefit, while Ultimate Controllers encompass both legal and economic control. It is crucial to identify a controlling person, even in cases where no UBO can be identified, such as in the case of a foundation or other entities without a clear ownership structure. In these situations, the entity may not have a direct financial beneficiary, but there must still be clarity on who ultimately has the power to control and direct the operations of the entity.

Examples 1:

  • If an individual holds multiple roles, all applicable roles should be selected in the “Affiliated senior executives” section.

Example 2:

  • If Individual A is identified as the Ultimate Beneficial Owner (UBO), and Individual B serves as both the Director and the Authorized Person, these roles should be assigned accordingly in the “Affiliated senior executives” section. Specifically, the UBO role should be selected for Individual A, while the Director and Authorized Person roles should be selected for Individual B. This ensures accurate role designation and proper representation of each individual's relationship with the entity.

Note that the examples provided are for reference purposes only. The actual selection of roles may vary based on the complexity of your business structure or your entity type.

2. Holding Multiple Roles or Name Changes

  • If you hold more than one role in the entity, you may select multiple roles for each individual under the Affiliated senior executives section. Ensure all roles are accurately assigned during the verification process.

  • If the entity’s name has changed, a Certificate of Change of Name must be provided. The document should display the original name, the new name, and the effective date of the name change.

3. Proof of Address Requirements

Acceptable Proof of Address documents must be dated within 3 months unless otherwise specified and addressed to the subject individual or entity. Examples include:

  • Utility bills (e.g., electricity, water supply, Internet/phone bills)

  • Bank statements

  • Government-issued residence proof (e.g., electronic extract from population system)

  • Insurance company letters

  • Latest tax returns, council tax bills, or tax invoices

Note: P.O. Box addresses are not acceptable unless this is the only form of address available in your jurisdiction.

4. Business Address or Office Address

A business address (or office address) is required to identify your physical presence. Here are some example scenarios for your reference.

Scenario 1:

• The entity rents or owns an office whose address is used for company registration and is also where the business is operated. In this case, the business address is the same as the registered address.

Scenario 2:

• The Registered Address is the same as the address of your secretary agency or registered agent. However, since this address is only used for registration purposes by your agent, you need to provide your actual office address when applying. Additionally, you must submit relevant address proof that is dated within the last 3 months.

Scenario 3:

• The registered address is the same as your company secretarial agency's address in which smart office services (e.g., WeWork) are available. You can use this address as your business address, but you must provide proof of address showing the relationship between your business and the company secretarial agency (e.g., a valid office lease agreement/utility invoice issued by the company secretarial agency to you).

Scenario 4:

• If the business is operated from home, you will need to fill in the residential address where the business is operated as the office address with relevant proof of address dated within the last 3 months.

5. Country Restrictions

CoinCatch does not provide services to users from restricted countries or regions, including:

  • Canada (Alberta), Crimea, Cuba, Hong Kong, Iran, North Korea, Singapore, Sudan, United States (including U.S. Territories and Minor Outlying Islands), Iraq, Libya, Yemen, Afghanistan, Central African Republic, Democratic Republic of Congo, Guinea-Bissau, Haiti, Lebanon, Somalia, and South Sudan.

  • U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and Northern Mariana Islands.

  • U.S. Minor Outlying Islands: Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island, Palmyra Atoll, and Wake Island.

FAQs

1. How long does the institution verification process take?

Applications are typically reviewed within 3 business days.

2. Can I update my application after submission?

You will not be able to update the application. If you need to provide additional documents or information, please contact our support team at [email protected].

3. What happens if my institution verification application is rejected?

You will receive an email at your registered address showing the reason for rejection if applicable.

4. Who qualifies as a UBO (Ultimate Beneficial Owner)?

A UBO is an individual who owns 25% or more of the company’s shares or voting rights.

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CoinCatch Team