FAQ

FAQ About Deposit

Requirements for a successful deposit to CoinCatch

1. The cryptos are listed on CoinCatch
  1. Select the correct network for the deposit
Please select a deposit network that’s supported on CoinCatch and make sure it’s available for the crypto you'd like to deposit.
  1. Use the correct deposit address
(1) The deposit address should be a CoinCatch address.
(2) Deposit address must match with network type.
  1. Deposit amount meets the minimum deposit requirement
CoinCatch sets a MINIMUM limit for cryptocurrency deposits. No maximum limit is specified.
  1. A valid TXID is generated for the deposit
  2. The deposit receives enough confirmations on its blockchain
CoinCatch requires crypto deposits to receive enough confirmations on its blockchain before the funds can be credited to your account. The time for block generation varies from coin to coin and so do the required confirmations. Therefore, the exact arrival time of your deposit depends on network crowdedness. Learn more on deposit page.
  1. Make sure that your device and browser are secure and your information is protected from being tampered with or leaked
  2. Deposit service is available
What does the status of my deposit mean?
Let's assume that the real-time confirmation(s) is X, the confirmations required for crediting a deposit are Y, and the confirmations required for withdrawal are Z.
Status Meaning Action to take
Processing(X / Y) X ＜ Y, No. of deposit confirmation is not enough Wait for the deposit to receive enough confirmations
Credited(X / Z) Y ≤ X ＜ Z, No. of withdrawal confirmation is not enough
Credited X ≥ Z, the deposit can be withdrawn -
Failed Deposit less than the minimum amount and will not be credited automatically Make another deposit to the SAME address via the SAME network; the funds will be automatically credited to your CoinEx account after the total deposit amount meets the minimum deposit requirement.
Canceled The deposit can not be credited due to failure on the blockchain or other reasons. Contact the sending platform for help

Note: CoinCatch sets requirements for deposit for each crypto. Please read the reminder on the deposit page carefully before making a deposit.
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FAQ

  1. What should I do if I deposit less than the minimum amount?
Make another deposit to the same address and make sure the amount of your new deposit meets or exceeds the minimum deposit limit. After that, all previous deposits will be credited to your account.
  1. What if I make a deposit during wallet maintenance?
Your deposit can’t be credited during wallet maintenance but will be added to your account automatically after the maintenance is completed. You will receive an email notice once the deposit service is resumed.
  1. What if I deposit to my old address?
(1) If the deposit address is manually changed by yourself, your deposits to the old address will be credited as long as you still use it.
(2) If new deposit addresses are assigned to you due to service upgrades, your old addresses will be invalid after the upgrade. In this case, please refer to the latest addresses on the deposit page and update your CoinCatch deposit addresses bound to other platforms. Otherwise, any deposit to the old addresses will NOT be credited and will lead to permanent loss.
  1. What should I do if I deposit to the wrong address that’s not owned by CoinCatch?
If the deposit address is not a CoinCatch address, we will not be able to offer further assistance. All transactions on blockchains are irreversible. Once it is confirmed as successful, it can’t be reversed. To avoid financial loss, please double-check the deposit address before confirming any deposit.
  1. How long does it take for my deposit to arrive?
Cryptocurrency transfer involves 3 steps: Withdrawn ➞ Blockchain Confirmations ➞ Deposited. After the funds are sent out from the withdrawal platform, you may locate the transfer with TXID on blockchain explorers and check its confirmations. Your deposit will be credited to your CoinCatch account when it meets the deposit confirmation requirements.
  1. Can I cancel the pending deposit?
It depends on your withdrawal platform. Usually, if the TXID is already available on blockchain explorers, you will NOT be able to cancel this deposit.
  1. How to calculate the deposit amount of deflationary tokens to CoinCatch?
For deposits of deflationary tokens to CoinCatch, a certain percentage of the token will be deducted on the blockchain automatically. CoinCatch will deduct the same proportion according to the receiving amount on the blockchain.
Different deflationary tokens may have different deflationary rates. For more details, please refer to the deposit page.
Assuming the withdrawal amount from the sending platform is X, the deflationary rate is Y, and the credited amount of your CoinCatch account will be X * (1 - Y) * (1 - Y).
Take CWIF as an example.
The deflationary rate of CWIF is 10 %.
If you withdraw 1,000 CWIF from the sending platform to CoinCatch,
The credited amount to your CoinCatch account will be 1,000 * (1 - 4%) * (1 - 4 %) = 921.6,
That is, you will receive 921.6 CWIF on CoinCatch. (The credited amount is 7.84 % less than the withdrawn amount.)
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CoinCatch Team

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